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Interviewed for this case is Julian Stocks, Key Account Manager for Europe at Rettig ICC, who is responsible for the coordination of large European customer account activity in more than 10 markets (dependent on customer footprint), which together comprise a significant double digit share of the company’s sales revenues.
Key benefits: Improved strategy in the country by concentrating on the most promising segments and client types. Since the study, the customer’s engine and spare parts sales have been increasing annually on average by 40% and 70%, respectively.
Interviewed for this case is Heikki Puustjärvi, Vice President of Business Intelligence at Outotec, on the topic of how to set up an intelligence function from scratch.