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Case Interview - Market Intelligence for Marketing & Sales

Running Intelligence as a Service Center at T-Systems

Interviewed for this case was Henning Heinrich, Vice President of Market Intelligence at T-Systems. T-Systems is Deutsche Telekom’s corporate customer arm. Using a global infrastructure of data centers and networks, T-Systems operates information and communication technology (ICT) systems for multinational corporations and public sector institutions.

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Case Interview - Market Intelligence for Marketing & Sales

Raising the Profile of the Market Intelligence Function at Cisco

Interviewed for this case is Joost Drieman, Director, Market and Business Intelligence European Markets, Cisco Systems, Inc.. Drieman oversees a team of over 20 market intelligence specialists at Cisco that monitors and analyzes the market and the company’s competitive position by segment, region and technology: from mega trends to customer satisfaction.

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Case Interview - Market Intelligence for Marketing & Sales

MI for Key Account Management at Rettig ICC

Interviewed for this case is Julian Stocks, Key Account Manager for Europe at Rettig ICC, who is responsible for the coordination of large European customer account activity in more than 10 markets (dependent on customer footprint), which together comprise a significant double digit share of the company’s sales revenues.

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Case Interview - Market Intelligence for Marketing & Sales

Attribute Mapping Analysis at Tetra Pak

Interviewed for this case is Erik Lindroth, former Marketing Director at Tetra Recart, on Tetra Pak’s systematic approach to managing opportunities and developing their understanding of customers. The Opportunity Toll Gate process and the Attribute Mapping framework are presented as concrete tools to develop Unique Selling Points that differentiate Tetra Pak’s products from those of the competition.

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Case Interview - Market Intelligence for Strategic Planning

Framework for Orange UK’s Strategy Process

Interviewed for this case was Andrew Beurschgens, Business Intelligence Manager, who is responsible for providing the company’s management with both Strategic Intelligence and operational decision-making support. Beurschgens has been involved in developing the company’s intelligence operation since 2002.

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Case Interview - Market Intelligence for Strategic Planning

Painting the Future Landscape at Shell Exploration

Interviewed for this case was Manjula Nadarajah, Senior Strategic Market Analyst for Shell Global Solutions - Shell’s Engineering and Technology solutions provider that spans various oil and gas business sectors across the Shell Group and external to Shell customers.

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Case Interview - World Class Market Intelligence

Business Intelligence Input to Strategy at ABB

Interviewed for this case was Daniel Niederer, Assistant Vice President, Head of Strategy Controlling & Operations at ABB Group. Niederer leads a team responsible for operating the ABB Group’s Strategy Controlling process. He operates a standardized financial portfolio assessment methodology for the ABB Group, and leads the corporate Business Intelligence program.

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