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Case Interview - Market Intelligence for Marketing & Sales

Running Intelligence as a Service Center at T-Systems

Interviewed for this case was Henning Heinrich, Vice President of Market Intelligence at T-Systems. T-Systems is Deutsche Telekom’s corporate customer arm. Using a global infrastructure of data centers and networks, T-Systems operates information and communication technology (ICT) systems for multinational corporations and public sector institutions.

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Case Interview - Market Intelligence for Marketing & Sales

Raising the Profile of the Market Intelligence Function at Cisco

Interviewed for this case is Joost Drieman, Director, Market and Business Intelligence European Markets, Cisco Systems, Inc.. Drieman oversees a team of over 20 market intelligence specialists at Cisco that monitors and analyzes the market and the company’s competitive position by segment, region and technology: from mega trends to customer satisfaction.

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Case Interview - Market Intelligence for Marketing & Sales

MI for Key Account Management at Rettig ICC

Interviewed for this case is Julian Stocks, Key Account Manager for Europe at Rettig ICC, who is responsible for the coordination of large European customer account activity in more than 10 markets (dependent on customer footprint), which together comprise a significant double digit share of the company’s sales revenues.

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Case Interview - Market Intelligence for Marketing & Sales

Attribute Mapping Analysis at Tetra Pak

Interviewed for this case is Erik Lindroth, former Marketing Director at Tetra Recart, on Tetra Pak’s systematic approach to managing opportunities and developing their understanding of customers. The Opportunity Toll Gate process and the Attribute Mapping framework are presented as concrete tools to develop Unique Selling Points that differentiate Tetra Pak’s products from those of the competition.

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Case Interview - Market Intelligence for Strategic Planning

Framework for Orange UK’s Strategy Process

Interviewed for this case was Andrew Beurschgens, Business Intelligence Manager, who is responsible for providing the company’s management with both Strategic Intelligence and operational decision-making support. Beurschgens has been involved in developing the company’s intelligence operation since 2002.

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Case Interview - Market Intelligence for Strategic Planning

Painting the Future Landscape at Shell Exploration

Interviewed for this case was Manjula Nadarajah, Senior Strategic Market Analyst for Shell Global Solutions - Shell’s Engineering and Technology solutions provider that spans various oil and gas business sectors across the Shell Group and external to Shell customers.

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Case Interview - World Class Market Intelligence

Business Intelligence Input to Strategy at ABB

Interviewed for this case was Daniel Niederer, Assistant Vice President, Head of Strategy Controlling & Operations at ABB Group. Niederer leads a team responsible for operating the ABB Group’s Strategy Controlling process. He operates a standardized financial portfolio assessment methodology for the ABB Group, and leads the corporate Business Intelligence program.

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Case Interview - Market Intelligence for Marketing & Sales

Cisco's Customer Intelligence & Econometric Models

Interviewed for this case is Joost Drieman, Market Intelligence Director Europe at Cisco Systems, on how Cisco supports its strategy and business development management activities through sophisticated research, analytics and econometric models, as well as what kinds of measures are being used in the company to demonstrate the value of the intelligence operation.

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Case Interview - World Class Market Intelligence

Setting up an Intelligence Operation at Outotec

Interviewed for this case is Heikki Puustjärvi, Vice President of Business Intelligence at Outotec, on the topic of how to set up an intelligence function from scratch.

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Case Interview - Market Intelligence for Marketing & Sales

Market Intelligence for Customer Service & Retention

Interviewed for this case is Ian Lush, who heads the marketing operations in TT Club and is responsible for the brand across all its markets.

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Case Interview - Market Intelligence for Product & Innovation Management

MI for Product Innovation at Itella

Interviewed for this case is Tommi Tikka, who heads the Itella Innovations unit within the corporate strategy function at the services provider.

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Case Interview - Market Intelligence for Product & Innovation Management

Intelligence Drives Open Innovation at DSM

Interviewed for this case is Mr. Ubald Kragten, Manager, Business & Market Intelligence in the DSM Innovation Center. Kragten has held a number of different positions at DSM, such as Technology Manager and Technology Portfolio Manager before taking responsibility of the company’s intelligence operations.

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Case Interview - World Class Market Intelligence

Licensing Intelligence for Boehringer Ingelheim

Interviewed for this case was Richard Chizzonite, Executive Director (retired), Global Licensing, Cardiovascular & Inflammatory Diseases. He was head of the Ridgefield R&D Global Licensing group from 2001, where his group was responsible for the global licensing efforts in the cardiovascular and chronic inflammatory diseases indications and for enabling technology licensing for the Ridgefield R&D organization.

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Case Interview - Market Intelligence for Product & Innovation Management

Competitive Technical Intelligence at Pirelli

Interviewed for this case was Dr. Giorgia Sgalari, Manager of Competitive Analysis & Open Innovation at Pirelli Tyre. Sgalari joined Pirelli Tyre as as Competitive Analyst and worked in the following years also as Manager for IP Issues & Open Innovations.

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Case Interview - Market Intelligence for Strategic Planning

Targeted Market Intelligence at Wärtsilä

Interviewed for this case was Vesa-pekka Virkki, General Manager at Wärtsilä Corporation

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Case Interview - Market Intelligence for Strategic Planning

Integration of MI into the Planning Cycle at Luvata

Interviewed for this case was Fredrik Vejgarden, Senior Vice President of Operational Excellence and a member of the Luvata executive team. Prior to Luvata, Vejgarden spent years at McKinsey & Company, working in areas such as LEAN Manufacturing and procurement.

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Case Interview - Market Intelligence

MI to Support Marketing Strategy at De Telefoongids

Interviewed for this case was Eric knibbe, Manager for Marketing Intelligence and Research on how emerging business models and industry players require new MI measures from an established market player. In the midst of industry change, sales and marketing need new tools and insights.

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Case Interview - M&A and Partnering

Market Entry by Lassila & Tikanoja with Strategic MI

Interviewed for this case was Henri Turunen, Director for International Development. Mr Turunen joined L&T in 2005 from a Finnish investment bank. Earlier he had worked as management consultant at McKinsey & Co’s Helsinki office.

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Case Interview - Market Intelligence for Strategic Planning

Strategic MI for Japan Market Entry at National Starch

Interviewed for this case was Kate Wallis, Marketing Director Asia Pacific for National Starch Food Innovation. Her role is instrumental in building marketing and business development capability in National Starch in Asia Pacific and ensuring the market and customer needs are at the heart of strategy development.

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Case Interview - Market Intelligence for Strategic Planning

MI Monitoring Software Solution for Fujitsu Services

Interviewed for this case was Nicole France, Head of Market Intelligence at Fujitsu Services. France explains why Intelligence Plaza® is better, faster and cheaper than a separate project done by the internal IT department and how the Plaza is far more efficient than trying to spend analyst time in configuring MS SharePoint

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