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Imagine you’re on LinkedIn, and you notice that your competitor’s business development manager mentions a new competitive expertise area he has developed in-house. Is this something you need to alert your boss to?
This article presents a framework for implementing and developing a competitive intelligence (CI) function from its first step to becoming a world class intelligence capability. This framework can also be used by CI professionals on all levels to better understand their existing operations and what is needed to develop it further. A case study shows how this approach has been used by Ciba for developing their competitive intelligence program.